Privacy Policy

At MedCrest Billing Services (“MedCrest Solutions,” “we,” “us,” or “our”), your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.medcrests.com and use our medical billing and administrative services (“Services”).

1. Information We Collect

• Personal Information: Name, email address, phone number, etc., collected through contact forms.
• Protected Health Information (PHI): As a business associate under HIPAA, we may receive PHI as part of our services to healthcare providers.
• Technical Data: IP address, browser type, device type, referring URL, and usage data through cookies or analytics tools.

2. How We Use Your Information

We may use your information to:

• Provide and improve our billing and administrative services
• Communicate with clients and respond to inquiries
• Ensure compliance with applicable laws (e.g., HIPAA)
• Maintain and enhance website functionality

3. HIPAA Compliance

As a medical billing service provider, MedCrest complies with the Health Insurance Portability and Accountability Act (HIPAA). We implement physical, administrative, and technical safeguards to protect PHI and enter into Business Associate Agreements (BAAs) with all covered entities.

4. Data Security

We use industry-standard security measures to protect your information, including data encryption, access controls, secure data storage, and firewalls. While no system can guarantee absolute security, we are committed to safeguarding your information.

5. Sharing of Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal or health information. We may share data excluding mobile number with trusted third parties solely for the purpose of delivering our Services, and only under confidentiality agreements or BAAs where required.

6. Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal data
• Request deletion of your information
• Withdraw consent for data processing
• Lodge a complaint with a regulatory authority

7. Cookies & Tracking

We may use cookies and similar technologies to improve your browsing experience and gather analytics. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our site and Services constitutes your acceptance of any changes.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us: